At AirComf ("we", "our", or "us"), accessible from https://aircomf.com, the privacy of our visitors, facility engineers, and commercial HVAC technicians is of utmost priority. This Privacy Policy document details the categories of information that are collected and recorded by AirComf and explains how that information is utilized, safeguarded, and shared.

1. Information We Collect

When you visit or interact with AirComf, we may collect the following categories of data:

  • Log Files & Telemetry: Like most standard web servers and edge computing platforms (Cloudflare), we collect standard log data. This includes internet protocol (IP) addresses, browser user-agent, operating system, referring/exit pages, date/time stamps, and requested resource paths. This telemetry is used solely to analyze diagnostic trends, administer edge caching, prevent DDoS attacks, and block automated spambot crawlers.
  • Contractor Quote & Dispatch Requests: If you utilize our ZIP-code quote form, online contact form, or emergency dispatch services, we collect the information you voluntarily submit, which may include your facility ZIP code, facility address, contact telephone number, business email address, and equipment model/serial specifications.
  • Communications: When contacting our engineering or support desk via email or phone, we retain records of the correspondence to ensure quality control and resolve technical inquiries.

2. How We Use Collected Information

We use the data collected for specific, legitimate operational purposes:

  • To serve high-speed static technical documentation and diagnostic guides globally with sub-100ms latency via edge networks;
  • To route commercial repair and retrofit quote requests to pre-screened, licensed local commercial mechanical contractors in your geographic territory;
  • To operate 24/7 emergency dispatch telephone routing;
  • To monitor system integrity, detect malicious scraping, and maintain web infrastructure stability;
  • To comply with regulatory, state contracting, and statutory reporting obligations.

3. Cookies & Tracking Technologies

AirComf utilizes minimal, performance-optimized cookies and local browser storage strictly necessary for website functionality, load balancing, and edge caching. We do not deploy invasive cross-site fingerprinting scripts or high-overhead behavioral tracking trackers.

When you click outbound affiliate or referral links (such as to OEM parts suppliers, equipment distributors, or contractor lead platforms), third-party partner networks (including Impact.com, CJ Affiliate, RepairClinic, and eBay Partner Network) may place their own cookies to attribute referral commissions. These third-party cookies are governed by the respective privacy policies of those external networks.

4. California Consumer Privacy Act (CCPA & CPRA) Rights

If you are a California resident, under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you possess specific rights regarding your personal information:

  • Right to Know: You have the right to request disclosure of the specific categories and pieces of personal data we have collected about you over the past 12 months.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to legal recordkeeping exemptions.
  • Right to Correct: You have the right to request correction of inaccurate personal data.
  • Right to Opt-Out of the Sale or Sharing of Personal Information: We do not sell personal data for monetary payment. If you wish to opt-out of commercial contractor referral sharing, you may submit a request to privacy@aircomf.com with the subject "Do Not Sell or Share My Information".
  • Non-Discrimination: We will never discriminate against you for exercising any of your CCPA/CPRA privacy rights.

5. European General Data Protection Regulation (GDPR) Rights

For visitors residing within the European Economic Area (EEA) and the United Kingdom, we process personal information in accordance with GDPR principles. You have the right to access, rectify, restrict processing, or request erasure of your personal data. To exercise these rights, please contact our Data Protection Officer at privacy@aircomf.com.

6. Data Security & Storage

We employ industry-standard transport layer security (TLS 1.3 / SSL) encryption across all endpoints of AirComf. Technical documentation and quote submissions are transmitted over encrypted connections. We implement technical and physical controls to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

7. Children's Information

AirComf is an industrial and commercial trade portal not directed toward individuals under the age of 18. We do not knowingly collect personal identifiable information from children. If you believe that a minor has provided personal data on our site, please contact us immediately, and we will take prompt action to remove such information.

8. Contact Our Privacy Officer

If you have questions, comments, or wish to exercise your statutory privacy rights, please reach out through our dedicated compliance channels:

  • Email: privacy@aircomf.com
  • Mailing Address: AirComf Data Governance Desk, 26655 Call Ave, Hayward, CA 94542
  • Toll-Free Phone: (866) 227-0886